1. Request period
You may request a refund within 14 days of purchase. Nothing in this policy limits any mandatory consumer rights available in your country.
2. Eligible requests
Refunds are available for duplicate charges, an incorrect product charge, a material defect that we cannot resolve, a product materially different from its description, or an unactivated license when requested within the period above.
3. Activated licenses
Because this is immediately delivered digital content, an activated license is generally not refundable for change-of-mind reasons. We will still review technical failures, incompatibility that contradicts the published compatibility information, and any rights required by applicable law.
4. How to request a refund
Email acidoean@gmail.com with the purchase email, transaction or invoice number, product name, and a short explanation. Do not send payment card details. We may ask for the Device ID or diagnostic information needed to investigate a technical problem.
5. Processing
Approved refunds are processed through Paddle to the original payment method. Bank or wallet processing times vary. Refunded licenses may be deactivated after the refund is confirmed.